Refund policy

Return Policy – Design WellDone
We want you to love what you ordered. If something isn’t right, we’re here to help.

Returns
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be:

• In the same condition you received it
• Unworn/unused
• With original tags and packaging
• Accompanied by proof of purchase

To start a return, contact us at jeremy@designwelldone.com. Once approved, we’ll send you a return shipping label and instructions.
Please do not send items back without contacting us first.

Damaged or Incorrect Items
Inspect your order upon arrival and contact us immediately if it’s defective, damaged, or incorrect. We’ll make it right.

Exceptions & Non-Returnable Items
We cannot accept returns on:

• Perishable goods (Digital Products, food, flowers, etc.)
• Personalized/custom items
• Personal care items (e.g., skincare)
• Hazardous materials (e.g., flammable liquids)

We also do not accept returns on sale items or gift cards.

If you're unsure about your item, email us and we’ll help.

Exchanges
Want something else? The best way is to return the original item and place a new order after your return is accepted.

EU Customers – 14-Day Right to Cancel
If your order ships to the EU, you have 14 days to cancel or return it for any reason. Items must be in original condition, unused, with packaging and receipt.

Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days.
(Your bank or credit card provider may take a few extra days to process.)

If it’s been more than 15 business days since approval and you haven’t received your refund, email us at jeremy@designwelldone.com